At Crafty Mama, we want you to love what you receive!

Because all our items are made to order and customized, we do not accept returns or exchanges unless:

The item is damaged upon arrival

The customization is incorrect due to our error

To request a replacement or refund:

• Contact us within 3 days of receiving your order

• Send a clear photo of the issue

• Keep the original packaging if damage occurred during delivery.

Once reviewed, we’ll either send a replacement or offer a full/partial refund depending on the case.

We unfortunately cannot refund for customer-provided errors (wrong names, dates, etc.).